Frequently Asked Questions

How do I place an order?

Select the item you wish to purchase and input the quantity desired. Click "Add to Cart" then click "Chekout." Fill in your contact information, address, agree to our terms at SHI and payment method then click "Pay now." 

How do I know my order has been placed?

Once you place your order, an automated order acknowledgement will be sent to your email. Within 10 days, you should receive an email update with shipment tracking information enclosed. 

What is the status of my order?

You will receive an order confirmation at time of order, and tracking information once your order has shipped. Orders should ship within 10 business days. If you do not receive a tracking number within 12 business days of placing your order, please contact customer support.

When will I receive my order?

Orders typically ship within 10 business days. Transit time will vary depending on your location.

What type of payments do you accept?

All major credit cards.

How do I contact customer support?

Scroll down to the bottom of your webpage and click "Contact." Fill in your information and reason for contacting us and we will get back to you within 1-2 business days.

Returns and Exchanges?

Each item is custom made for you, therefore we do not accept returns. Exchanges are only available for products that are received defective or damaged. Please take photos of the defective and/or damaged item with its packaging. Contact customer support within 7 business days of receiving your order. 

Is the online purchasing secure? Will you share my purchase history?

Your information is secure and will not be sold.

For all other questions and concerns, please contact us below.